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Franchise Finance - What do the banks want?

Part Nine - Working Capital/Credit Lines

Working Capital and credit lines provide the liquidity that keeps a business in business.

From the outset it is important to know the cashflow cycle for your business, how that affects the demands on your capital and the dispersal of this capital at any one time.

If you have a cash business you are in the fortunate situation of not having to provide capital to fund debtors, as your customers pay straight away.

If the nature of your business is where the majority of your sales are on account then effectively your business acts as your customers' bank (and many business people use their supplier as their bank or defacto working capital provider).

If you are providing credit then you should have policies and systems in place, covering who qualifies for your credit, what are the terms and collection policies for those who breach the terms? Your pricing should also factor in the cost of providing this credit. Some businesses offer this interest premium as a prompt payment discount to encourage their customers to pay early. You are either providing goods and services or credit.

You have to ensure your credit policies are not abused. Failure to control them could affect your business's liquidity or working capital position. It helps if you don't take advantage of your suppliers either. I have noted it is quite often the bigger players who stretch paying their smaller creditors, thus putting them under liquidity pressure, when they could so easily pay promptly.

You should also have a system in place (or software these days) to keep a track of both your debtors and creditors. The report provided is commonly called the "Aged debtors/creditors" This shows how timely you pay your creditors and how quickly you collect from your debtors. Banks like to see these for this reason, but also to see how current (no stale debts nor no pressing creditors) your debtor/creditor ledger is. Questions such as, should some debt be written off? Or is a creditor pressing and about to stop supplying? Can then be addressed.

After seeing rules-based, tick box lending being introduced for the majority of small business borrowing, and the fact that the borrower has to continually fill in forms for the bank, I am now a firm believer of getting as large a credit facility in place as soon as possible, as long as the bank fees are within reason.

You have all probably heard the banks referred to as fair-weather friends, happy to supply the umbrella while the sun is out, but as soon as it clouds over they want it back. By having reasonable credit lines in place all the time, you have more flexible options (not to mention service) and you don't have to continually go cap in hand to the bank. When you need it you can access it without having to justify your need.

With the bank's focus on selling, the review of your account is not likely to be actioned unless it is over say $50,000. Respecting the arrangements and maintaining good conduct of the account is also likely to see you ignored, something a lot of small business owners are experiencing when they actually still want a relationship with their bank.

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